Delivery & Shipping

Delivery & Shipping

Effective Date: 1st December 2025

This Delivery and Shipping Policy (“Policy”) governs the shipment and delivery of products purchased through www.moqo.in (“Website”), owned and operated by MOQO (“we”, “us”, or “our”). By placing an order on the Website, you agree to the terms set forth below.

  1. Shipping Coverage

MOQO currently ships orders across India. We are continuously expanding our serviceable locations, and availability will be confirmed at checkout based on your delivery pin code.

  1. Order Processing Time

Orders are typically processed within 2–10 business days (excluding weekends and public holidays) after payment confirmation. Processing time may vary based on product availability, order volume, or location.

If there is any delay in processing or shipping your order, you will be notified via email or SMS.

  1. Shipping Time and Delivery

Once shipped, orders are generally delivered within 3–10 business days depending on your delivery location. Remote or rural areas may take slightly longer.

Please note that delivery timelines are estimates and may vary due to unforeseen circumstances beyond our control such as weather conditions, courier delays, or public holidays.

  1. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before final payment. MOQO may offer free shipping during special promotions or on orders above a specified value, which will be communicated on the website.

  1. Order Tracking

Once your order is dispatched, you will receive an email and/or SMS with the shipment tracking details. You can track your order through the provided link or from your account dashboard if you are a registered user.

  1. Multiple Shipments

In case your order includes multiple products, MOQO may dispatch them in separate shipments to ensure timely delivery. You will receive tracking details for each shipment accordingly.

  1. Undelivered Orders

If a delivery attempt fails due to an incorrect or incomplete address, unavailability of the recipient, or refusal to accept the order, MOQO reserves the right to cancel the order. In such cases, shipping charges will not be refunded.

  1. International Shipping

Currently, MOQO does not offer international shipping. All orders placed through the website are delivered within India.

  1. Contact for Shipping Queries

For any questions regarding shipping or delivery, please contact us at underground@moqo.in with your order number and registered email address.

RETURN AND EXCHANGE POLICY

Effective Date: [Insert Date]

This Return and Exchange Policy (“Policy”) outlines the terms and conditions under which you may return or exchange products purchased from www.moqo.in (“Website”). By placing an order, you agree to the terms stated herein.

  1. Conditions to Complete a Return
  • You must initiate the return within the applicable return period:
    • Online purchases: Within 5 days from date of delivery of your order.
    • In-store purchases: Within 5 days from the date of purchase.
    • International Order: No returns on International orders.
  • Returned items must be in their original condition, unused, unwashed, and with all original tags, labels, and packaging intact.
  • Returns must be made through the same channelof purchase (i.e., online returns for online purchases, and in-store returns for in-store purchases).
  • Returns that do not meet the above conditions may be rejected.
  1. Non-Returnable Items

For hygiene and quality assurance reasons, certain products (e.g., accessories, intimate wear, customized or sale items) may not be eligible for return or exchange. Such exclusions, if applicable, will be clearly mentioned on the product page.

  1. Home Collection Service for Returns

MOQO offers a convenient home collection service for online order returns.

  • The return pickup fee is ₹100, which will be deducted from your refund amount.
  • If you made the purchase as a registered user, you can initiate a return from the My Orders section in your account.
  • If you made a guest purchase, you can request a return using the link provided in the order confirmation or shipping emails.
  • Once your request is submitted, a courier partner will be scheduled to collect the item(s) from your delivery address.
  • You do not need to print any return label — the courier will bring it at the time of pickup.
  • Home collection is available only for online purchases.
  • You do not need to include a physical purchase receipt inside the return package.
  1. Return Verification and Processing

All returned items undergo quality inspection upon receipt. If the item passes inspection and complies with our return conditions, a refund or exchange will be processed within 7–10 business days. If the item fails inspection, it will be returned to you, and no refund will be issued.

  1. Refund Method

Refunds will be issued to the original mode of payment used at checkout. For Cash on Delivery (COD) orders, refunds will be made via bank transfer or store credit, as communicated by MOQO’s customer support team.

Please note that the ₹100 pickup charge (if applicable) and the original shipping fee (if any) are non-refundable.

  1. Exchanges

Exchanges are subject to product availability. If the requested replacement item is unavailable, a full refund (excluding applicable pickup or shipping fees) will be processed instead.

  1. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at underground@moqo.in with your order number and clear photos of the issue. If found genuine, MOQO will arrange for a replacement or refund at no additional cost to you.

  1. Responsibility for Returned Items

Until the product is received at our facility, the return package remains your responsibility. We recommend retaining proof of pickup or tracking details until your refund or exchange is confirmed.

  1. Cancellation of Return Request

Once a return pickup has been scheduled, cancellations may not be possible. If you wish to modify or cancel your return request, please contact us immediately at underground@moqo.in.

  1. Contact for Returns and Exchanges

For any return or exchange-related queries, you can reach us at:
Email: underground@moqo.in
Address: A-603, Piri Majestic, 6th Floor, Plot no 149, near Sindhi Society Gymkhana, Chembur East – 400071, Mumbai, Maharashtra, India.