Privacy & Policy

Privacy & Policy

Effective Date: 1st December 2025

This Privacy Policy (“Policy”) describes how MOQO and/or its affiliates (“MOQO”, “we”, “us”, or “our”) collect, use, process, disclose, and safeguard personal information obtained from users (“you”, “your”, or “user”) when you access or use our website www.moqo.in (“Website”) and any related services. By accessing or using this Website, you agree to the collection and use of your personal information in accordance with this Policy. If you do not agree to the terms of this Policy, please discontinue using the Website.

  1. Our Commitment to Privacy

MOQO is committed to protecting your privacy and ensuring that your personal data is handled responsibly and transparently. We implement appropriate administrative, technical, and physical safeguards to protect the confidentiality, security, and integrity of the personal data we collect. Access to your information is strictly limited to authorized personnel who require it to perform their job functions.

  1. Scope of this Policy

This Policy applies solely to information collected by MOQO through www.moqo.in. It does not apply to any third-party websites linked to or from our Website. We encourage you to review the privacy policies of any such third-party websites before providing them with your personal information.

  1. Information We Collect

We may collect and process the following categories of personal and non-personal information:
A. Personal Information Personal Information refers to any data that can be used to identify an individual, such as: full name, email address, contact number, billing and shipping address, country/city/state of residence, payment details (processed securely via third-party payment gateways), and any other details you voluntarily share with us via forms, registrations, or communication.
B. Non-Personal Information Non-personally identifiable data such as browser type, IP address, device information, and user behavior patterns collected through cookies or similar technologies to enhance the Website experience.

  1. Collection Methods

We collect your information in the following ways: when you create an account or register on our Website; when you make a purchase or request customer support; when you subscribe to our newsletters or promotional communications; when you participate in surveys, contests, or feedback activities; automatically when you browse or interact with our Website (via cookies, analytics tools, etc.).

  1. How We Use Your Information

We may use your personal information for the following legitimate business purposes:

  1. To process transactions: To complete purchases, process payments, deliver orders, and provide customer support.
  2. To communicate with you: To send order confirmations, updates, and other service-related communications.
  3. To send promotional communications: Subject to your consent, to send marketing emails, SMS messages, or notifications about new products, special offers, or events; you may opt out at any time.
  4. To personalize and improve user experience: To enhance Website functionality, improve content relevance, and make navigation more user-friendly.
  5. To ensure Website security and prevent fraud: To monitor usage, detect security threats, and protect against fraudulent or unauthorized activity.
  6. To comply with legal obligations: To adhere to applicable laws, regulatory requirements, and lawful requests from authorities.
  1. Sharing and Disclosure of Information

MOQO does not sell or rent your personal information. We may share it under these limited circumstances:

  1. With service providers and partners: Trusted third-party vendors who assist in operating our Website, processing payments, delivering products, managing marketing activities, or providing technical support; these entities are contractually bound to maintain confidentiality and data protection consistent with this Policy.
  2. With affiliates or group entities: Data may be shared within the MOQO group for operational, marketing, or analytical purposes, consistent with this Policy.
  3. For legal compliance: Disclosure where required by law, court order, or government authority, or to protect our rights, property, safety, or that of others.
  4. Business transfers: In the event of a merger, acquisition, or restructuring, your information may be transferred as part of that process, subject to the same privacy protections.
  1. Data Security

We employ industry-standard security measures, including encryption, secure servers, and restricted access protocols to protect your information from unauthorized access, alteration, disclosure, or destruction. While we take reasonable precautions, no system is completely secure and we cannot guarantee absolute security of information transmitted through the Internet.

  1. Retention of Information

MOQO retains your personal information only for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce agreements. Once retention requirements expire, your information will be securely deleted or anonymized.

  1. Your Rights

As a user, you have the following rights with respect to your personal information: access (request details of the information we hold), correction (request correction or updates to inaccurate or incomplete data), withdrawal of consent (withdraw consent to receive promotional communications at any time), deletion (request deletion of your personal information, subject to legal or contractual retention obligations). To exercise these rights, contact us at underground@moqo.in

  1. Use of Cookies

We use cookies and similar technologies to enhance browsing experience, analyze traffic, and personalize content. You can manage or disable cookies through browser settings; however, some parts of the Website may not function properly without them.

  1. Third-Party Links

Our Website may contain links to third-party websites or services not operated or controlled by MOQO. We are not responsible for the privacy practices, content, or policies of such third parties.

  1. Children’s Privacy

MOQO does not knowingly collect or solicit personal data from individuals under the age of 18. If we become aware that we have inadvertently collected such information, we will promptly delete it from our records.

  1. Changes to this Policy

MOQO reserves the right to update or revise this Privacy Policy at any time. The updated Policy will be posted on this page with a revised “Effective Date.” Your continued use of the Website following any such changes constitutes your acceptance of the updated Policy.

  1. Grievance & Nodal Officer

In accordance with the Information Technology Act, 2000 and the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the Grievance & Nodal Officer details are: 

Grievance & Nodal Officer: [Mohnish Padmashali Email: at underground@moqo.in Address: A-603, Piri Majestic, 6th Floor, Plot no 149, near Sindhi Society Gymkhana, Chembur East – 400071, Mumbai, Maharashtra, India.

  1. Contact Us

For questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, contact us at underground@moqo.in